Privacy Policy
At Neoko, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, console, and services. By using our platform or hardware, you consent to the practices described below.
1. Information We Collect
We may collect the following categories of information:
1.1. Personal Information
Name, email address, and contact details provided when you register for support, updates, or purchase Neoko products.
Payment details for purchases made through our website or authorized sellers.
1.2. Usage Data
IP address, browser type, device model, firmware version, and operating system.
Console activity such as game sessions, system errors, and customization preferences.
1.3. Voluntarily Provided Data
Feedback submitted through our contact forms, forums, or community features.
Content shared during customer support interactions.
2. How We Use Your Information
We use your information to:
Provide and improve Neoko’s services, products, and firmware.
Process transactions and manage your user preferences.
Communicate important updates, support responses, or promotional content.
Analyze usage to improve software and user experience.
Detect misuse, ensure product integrity, and comply with legal obligations.
3. How We Share Your Information
Your data is handled responsibly and shared only under the following conditions:
With trusted partners (e.g., payment gateways, hosting providers) who assist in operations.
If required by law or regulatory authorities.
During business transitions like a merger, acquisition, or asset sale.
We do not sell your personal information to any third party.
4. Data Security
We use encryption, secure servers, and limited-access controls to protect your data. While we strive for high standards, no digital system is 100% secure. Please be aware of this risk while using online features.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
Personalize your browsing experience.
Track visitor traffic and behavior.
Offer relevant content or product recommendations.
You may choose to disable cookies via your browser settings, though this may impact some functionalities.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access: Request the data we hold about you.
Correct: Update inaccurate or incomplete information.
Delete: Ask for your data to be removed (where legally permissible).
Opt-Out: Unsubscribe from non-essential communications or data tracking.
To exercise any of these rights, contact us at support@neoko.games.
7. Third-Party Links
Neoko’s website or documentation may contain links to third-party platforms. We are not responsible for their privacy policies, and we recommend reviewing their terms before sharing any information.
8. Children’s Privacy
Neoko products are suitable for a wide range of ages, but we do not knowingly collect personal data from children under 13. If you believe such information has been provided to us, please contact us to request removal.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the latest effective date. Continued use of Neoko products or services indicates your acceptance of the revised policy.